Shipping Policy
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed by a few days. We will notify you by email if there is a significant delay.
Shipping Time
Once your order has been dispatched, delivery times are estimated as follows:
| Destination | Estimated Delivery Time |
|---|---|
| International | 7–12 business days |
Please note: these are estimated delivery times and are not guaranteed. Delays may occasionally occur due to customs processing, local courier delays, weather conditions, or other circumstances beyond our control.
Total Estimated Delivery Time
Processing (1–2 days) + Shipping (7–12 days) = Approximately 8–14 business days from order placement to delivery.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after dispatch.
Customs, Duties, and Taxes
For international orders, your package may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Lumuro has no control over these fees and cannot predict their amount.
Delayed or Lost Packages
If your order has not arrived within the estimated delivery window, please contact us at [support email] with your order number so we can investigate. In the rare case a package is confirmed lost in transit, we will offer a replacement or refund in accordance with our [Refund Policy].
Incorrect Shipping Address
Please double-check your shipping address at checkout. Lumuro is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at [support email] — we will do our best to update the address before dispatch, but cannot guarantee changes once an order has shipped.
Multiple Items / Split Shipments
If your order contains multiple items, they may ship separately and arrive at different times, as items may be fulfilled from different warehouses.
Contact Us
If you have any questions about this Shipping Policy, please contact us at: